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The form below has been created to help you register and submit a faulty product return claim. This applies only to electrical items such as pumps, control panels and inverters, and not to any of Newton’s non-electrical waterproofing products.

Please fill out the form below, giving us as much information as possible regarding the fault, then click submit at the bottom of the page.

On completion, please return the faulty product to Newton for immediate assessment.

Once the completed form and faulty product have been received by Newton, a member of our team will review your form and contact you within 7 days with a solution.

Date of Purchase:

Date of Installation:

Pump Application Details:

Photo and/or Video Upload* (10MB file size limit):

Upload files

By submitting your details you confirm that you agree to the storing and processing of your personal data by Newton Waterproofing as described in the privacy statement.

1. If the pump has been used to pump sewage then please clean and wash the pump thoroughly before returning it.

2. Always ensure that the product being returned is packed with care and suitable packaging to ensure that it is not damaged in transit.

Speak to our friendly, expert team

Our staff are able to provide guidance for projects of all sizes, whether you require some general advice about damp or waterproofing, or support with technical drawings and specifications.

By submitting your details you confirm that you agree to the storing and processing of your personal data by Newton Waterproofing as described in the privacy statement.